FREQUENTLY ASKED QUESTIONS


Local Government Help > FAQs

Below you will find the most commonly asked GovClarity questions. If you do not find the answer you need, please can contact customer support to speak with a team member for assistance.

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Frequently Asked Questions

Getting Started

How do I access GovClarity?


What do I do if I forget my password?


What happened to the parcel balloon?


What happened to the details balloon?


What are tooltips?


Where is the commands list?


Where are the zoom in/out buttons?


How do I administer and manage users?


How do I reset my password?


Why do parcel lines not display?


How do I add a note or a document to a parcel?


Where is the measure tool?


Data and Imagery

How often is the data updated?


How do I access our custom imagery?


How do I view a property in Google Earth?


Searches and Results Lists

How do I search by owner name?


How do I locate by Parcel Number/APN?


How do I limit my search to a specific area?


How do I zoom to rectangle?


How do I interact with the result list?


How do I extract data, e.g. fire hydrants?


Why are condos missing from the results list?


How do I modify the result list order and fields?


Print

How do I print measurement labels on my map?


How do I print an identified property?


How do I prevent measurement label overlap?


Data Loader and Layers Panel

How do I upload a shapefile?


What does foreign key mean?


Why can’t I load an excel spreadsheet?


How do I upload addresses/coordinates?


How do I use the table loader?


How do I modify the layers panel?


Integrated Esri Feature Layers

How do I add layers from ArcGIS to GovClarity?


Create and Edit Markups

How do I delete a drawing?


How do I delete a site overlay?


What does target layer mean?


How do I delete everything in the markup layer?


Sharing Data

How do I create a new folder?


How do I share data with another person?


The folder I shared does not display


The person I shared my data with ?



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